Mike+,

That's actually my approach.  I've done away with the whole anonymity business as it's a bit daft in a church my size.  I'd know who was confessing behind the screen and he or she would know that I knew.

So, instead, I meet privately with the person for a while, discussing problems and sins that are weighing most heavily and providing what guidance and comfort I can.  9 out of 10 times the biggest issue is the person being unable to forgive him or herself.  Once we've talked it out, we then go into the church where a formal confession can be made and absolution given.

Mark+