On Mar 3, 2011, at 6:53 AM, Rich Love wrote:

> He gave my app a one star review and made it sound like a horrible app.
> Then he emailed me with all kinds of hate filled ranting (instead of asking to solve problems)
A customer emailing is usually a good thing because you have an opportunity to solve the problem and possibly ( as you did ) upgrade the poor rating. When the customer doesn’t email you’re simply stuck with a poor rating.

Brian S